Of course. We want you to be completely satisfied with your purchase. If you have changed your mind, here is what to do:

· Return condition: The item must be in its original condition; unused, without any scratches or breaks and in its same packaging.

Return process:

Step 1: Initiate the return through our returns portal.

Step 2 : Prepare the item for return and include the packing slip for faster processing.

Step 3: Select your preferred shipping option for returns.

You can: Purchase a shipping label at your local post office.
Prefer a free return? Choose a refund as store credit and we'll cover the return shipping costs.

Step 4: Deliver your package to the post office within 15 days of receiving your order.

Please note the following:

All returns are subject to inspection. We reserve the right to refuse returns that do not meet our standards.

We are not responsible for items not purchased from Geeking Studio but returned to us in error.

We do not currently offer direct exchanges. However, you do have the option to return an item for a refund and then place a new order for the item you are interested in. This way, you can get exactly what you want without having to wait.

Click here for return instructions.

At Geeking Studio, we take the handling of your orders very seriously, although sometimes mistakes can happen. If you encounter any problems, such as receiving a damaged or incorrect item, please contact us within 72 hours of receiving your order and include photos of the problem. We are committed to making it right, either by providing a replacement or offering a refund, which can be issued as store credit or returned to your original payment method, depending on your preference.

Note: Color differences due to display settings or lighting conditions are not considered damage.

To initiate a return, first click on the profile icon in our store navigation or go to our refund policy or returns page. Then, follow these steps to request a return:

Step 1: Log in to Your Account:

Enter your email address in the Email field and click Continue.
Open the email from our store in your email account and copy the six-digit verification code.
Return to the online store and enter the six-digit verification code.

Step 2: Select Your Order: Click on the order you wish to return.

Step 3: Choose Items to Return: If your order has multiple items, select the ones you want to return.

Step 4: Select a Return Reason: Choose a reason for the return and add any additional notes for the store.

Step 5: Request Refund: Click 'Request Refund'.

If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. Once we receive the returned product, a refund will be issued to you.

Term:

We aim to process refunds within one week of receiving the returned item.

Refund Methods:

Original Payment Method: We can refund you via the payment method you used for the purchase.

Store Credit: Alternatively, we offer refunds as store credit, which will be issued as an eGift Card.

Non-Refundable Fees:

Please note that shipping fees and any handling charges are non-refundable.

Special Promotions:

Items purchased during special promotions are eligible for refunds as store credit only.